Faultless guest service is the defining feature of every 5-star hotel in Nova Belem. From the moment you arrive, staff ensure your every need is met, whether offering luggage assistance and storage or providing in-room massages. Additionally, hotels have to feature upscale conveniences to qualify for a 5-star rating. These can include luxury baths, saunas or spas, pools, fine dining restaurants and knowledgeable concierge.