In Ola, a hotel needs to provide a certain level of upscale features to earn a 5-star rating. These can include gourmet restaurants, saunas and spas, on-site gyms, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may also offer extra touches like welcome gifts.