"Impeccable service from check in to check out. Their attention to detail is unparalleled. The staff is extremely friendly and courteous. Truly a five star experience. Definitely would come back again and recommend to everyone. "
"Impeccable service from check in to check out. Their attention to detail is unparalleled. The staff is extremely friendly and courteous. Truly a five star experience. Definitely would come back again and recommend to everyone. "
"Excellent! 100 percent recommend- full value for money, amazing staff and service, amazing food, excellent room and game drives - have all good things to say about this place. Not a single negative!! Will come back here again!! Really great experience for us. "
"Excellent! 100 percent recommend- full value for money, amazing staff and service, amazing food, excellent room and game drives - have all good things to say about this place. Not a single negative!! Will come back here again!! Really great experience for us. "
Went with my wife to Mahali Mzuri to celebrate our honeymoon. From the very beginning everything was wonderful. Hotel staff (special mention to Dixon, Anna and Bob) always made sure everything was perfect. The facilities and rooms of the hotel are unbelievable, same as the location where we were able to see lions, giraffes, zebras from our room! Thank you!
Went with my wife to Mahali Mzuri to celebrate our honeymoon. From the very beginning everything was wonderful. Hotel staff (special mention to Dixon, Anna and Bob) always made sure everything was perfect. The facilities and rooms of the hotel are unbelievable, same as the location where we were able to see lions, giraffes, zebras from our room! Thank you!
Camilo
Reviewed December 9, 2016Reviewed December 9, 2016
We spent a week in the Masai Mara. The Serena lodge is the heart of the Masai Mara conservancy which is the best kept part of the entire area. The roads are better, the animals are protected and it is the perfect destination for game drives. The Serena lodge is the only place to stay in the area and there really is no other place you would want to go. It is located a few km from the airstrip (yes you do want to fly in, don't drive from Nairobi) on top of a high mesa that looks out dozens of...
We spent a week in the Masai Mara. The Serena lodge is the heart of the Masai Mara conservancy which is the best kept part of the entire area. The roads are better, the animals are protected and it is the perfect destination for game drives. The Serena lodge is the only place to stay in the area and there really is no other place you would want to go. It is located a few km from the airstrip (yes you do want to fly in, don't drive from Nairobi) on top of a high mesa that looks out dozens of...
This hotel is paradise! The staff are kind, generous and available around the clock. Our safari guide Daniel was the best in Africa - he found baby lion cubs, two leopards (usually elusive), baby elephants, baby giraffes, hippos out of the water, and exotic birds - and was very knowledgeable about the land and animals. The food was delicious, especially the soups, with great vegetarian options and very accommodating to food allergies. The tent is pristine with free laundry services and lovely...
This hotel is paradise! The staff are kind, generous and available around the clock. Our safari guide Daniel was the best in Africa - he found baby lion cubs, two leopards (usually elusive), baby elephants, baby giraffes, hippos out of the water, and exotic birds - and was very knowledgeable about the land and animals. The food was delicious, especially the soups, with great vegetarian options and very accommodating to food allergies. The tent is pristine with free laundry services and lovely...
Lauren
Reviewed February 28, 2020Reviewed February 28, 2020
Good hotel with friendly staff. Unfortunately as we checked out and reached the jeep to take us to the airport (extra $45 pp) the receptionist came running claiming EXTRA payment of $75 pp per game drive. This was not stated anywhere nor were we informed at any point. This was sad end to an otherwise good experience.
Good hotel with friendly staff. Unfortunately as we checked out and reached the jeep to take us to the airport (extra $45 pp) the receptionist came running claiming EXTRA payment of $75 pp per game drive. This was not stated anywhere nor were we informed at any point. This was sad end to an otherwise good experience.
sultan
Reviewed February 21, 2015Reviewed February 21, 2015