Faultless guest service is at the heart of every 5-star hotel in Osburn. From the moment you enter the lobby, staff ensure your every need is met, whether answering room service calls 24/7 or providing in-room beauty treatments. Also, hotels must offer top-rate amenities to be eligible for a 5-star rating. These can include luxury bath products, on-site spa facilities, pools, gastronomic restaurants and knowledgeable concierge.