In Otter Lake, a hotel must offer a certain number of high-end conveniences to be rated 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their extraordinary service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may also offer additional touches such as welcome gifts.