Flawless guest service is the hallmark of every 5-star hotel in Otway. From the instant you arrive, staff ensure your every need is met, whether recommending activities and tours or providing in-room massage treatments. In addition, hotels have to offer superior conveniences to meet the standard for a 5-star rating. These can include luxury toiletries, on-site spa facilities, swimming pools, gastronomic restaurants and knowledgeable concierge.