Impeccable guest service is the defining feature of every 5-star hotel in Paljakka. From the moment you enter the lobby, staff attend to your every need, whether arranging customized tours or providing a nightly turn-down service. Additionally, hotels have to offer upscale amenities to be considered for a 5-star rating. These can include luxury bathrooms, spa facilities, swimming pools, fine dining kitchens and knowledgeable concierge.