Exceptional guest service is the foundation of every 5-star hotel in Pelican. From the instant you arrive, staff cater to your every whim, whether recommending activities and tours or providing in-room massage treatments. What's more, hotels have to feature upscale amenities to be considered for a 5-star rating. These can include luxury baths, a wellness center, pools, gastronomic restaurants and knowledgeable concierge.