Exceptional guest service characterizes every 5-star hotel in Phon Thong. From the moment you arrive, staff are at your beck and call, whether answering room service calls 24/7 or providing a nightly turn-down service. Also, hotels must offer upscale amenities to be eligible for a 5-star rating. These can include luxury bathrobes, saunas or spas, pools, gastronomic restaurants and knowledgeable concierge.