In Pianco, a hotel needs to offer a certain amount of upscale amenities to earn 5 stars. These can include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-centric service. You'll enjoy things like in-room massages, concierge services and nightly turn-down services. Some may also offer thoughtful touches like a welcome gift.