Outstanding guest service characterizes every 5-star hotel in Pierce. From the instant you arrive, staff cater to your every need, whether answering room service calls 24/7 or providing in-room beauty treatments. In addition, hotels must offer upscale conveniences to be considered for a 5-star rating. These can include luxury bath products, on-site spa facilities, pools, gastronomic kitchens and knowledgeable concierge.