Impeccable guest service is integral to every 5-star hotel in Pilao Arcado. From the second you arrive, staff are at your beck and call, whether answering room service calls 24/7 or providing a turn-down service. Also, hotels have to feature superior amenities to be eligible for a 5-star rating. These can include luxury baths, on-site spa facilities, swimming pools, gourmet kitchens and knowledgeable concierge.