Flawless guest service is the hallmark of every 5-star hotel in Pinheiro. From the moment you enter the lobby, staff cater to your every need, whether recommending activities or providing a nightly turn-down service. Additionally, hotels have to feature superior conveniences to meet the standard for a 5-star rating. These can include luxury baths, on-site spa facilities, pools, fine dining restaurants and knowledgeable concierge.