In Pokigron, a hotel needs to provide a certain level of upscale features to earn a 5-star rating. These can include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their exceptional standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer thoughtful touches such as welcome gifts.