Impeccable guest service is the foundation of every 5-star hotel in Poltavskaya. From the moment you enter the lobby, staff are at your beck and call, whether offering luggage assistance and storage or providing in-room massages. Also, hotels have to feature superior amenities to qualify for a 5-star rating. These can include luxury bathrobes, spas or saunas, pools, gourmet kitchens and knowledgeable concierge.