Faultless guest service is the defining feature of every 5-star hotel in Pondang. From the moment you enter the lobby, staff cater to your every whim, whether answering room service calls 24/7 or providing a nightly turn-down service. What's more, hotels have to offer superior conveniences to obtain a 5-star rating. These can include deluxe baths, spa facilities, pools, gourmet kitchens and knowledgeable concierge.