In Prisches, a hotel must offer a certain level of upscale features to earn 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their exceptional service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may also offer extra touches such as welcome gifts.