Flawless guest service is at the heart of every 5-star hotel in Prolom. From the second you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing a nightly turn-down service. In addition, hotels have to offer top-rate amenities to be eligible for a 5-star rating. These can include luxury toiletries, on-site spa facilities, pools, fine dining restaurants and knowledgeable concierge.