In Provo, a hotel needs to offer a specific level of top-notch amenities to earn a 5-star rating. These can include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their extraordinary standard of service. You can look forward to things like in-room massages, concierge services and nightly turn-down services. Some may even offer additional touches like a welcome gift.