Outstanding guest service is the defining feature of every 5-star hotel in Puerto Cayo. From the minute you arrive, staff attend to your every need, whether arranging customized tours or providing in-room massages. Plus, hotels must offer top-rate amenities to obtain a 5-star rating. These can include deluxe baths, on-site spa facilities, pools, gastronomic kitchens and knowledgeable concierge.