Impeccable guest service is the defining feature of every 5-star hotel in Pulau Molana. From the moment you enter the lobby, staff attend to your every need, whether answering room service calls 24/7 or providing in-room massages. Plus, hotels must feature upscale conveniences to obtain a 5-star rating. These can include deluxe baths, an on-site spa, pools, gourmet kitchens and knowledgeable concierge.