In Quatsino, a hotel needs to offer a specific number of upscale features to be rated 5 stars. These may include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their guest-centric standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer special touches such as welcome gifts.