Impeccable guest service is at the heart of every 5-star hotel in Rakai Town. From the minute you step through the door, staff cater to your every need, whether arranging customized tours or providing in-room massage treatments. On top of that, hotels have to offer upscale conveniences to qualify for a 5-star rating. These can include luxury toiletries, an on-site spa, swimming pools, fine dining restaurants and knowledgeable concierge.