In Raymer, a hotel must offer a certain number of high-end conveniences to be rated 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their outstanding service. You can look forward to things like concierge services, nightly turn-down services and in-room massage. Some may even offer extra touches like a welcome gift.