In Rich Hill, a hotel must offer a specific number of top-notch amenities to earn a 5-star rating. These may include saunas and spas, on-site gyms, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their extraordinary standard of service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may also offer special touches such as a welcome gift.