Flawless guest service characterizes every 5-star hotel in Rock River. From the moment you enter the lobby, staff cater to your every whim, whether arranging customized tours or providing in-room massages. On top of that, hotels must feature upscale amenities to qualify for a 5-star rating. These can include luxury bath products, on-site spa facilities, swimming pools, gastronomic restaurants and knowledgeable concierge.