Faultless guest service is the foundation of every 5-star hotel in Rockford. From the minute you arrive, staff attend to your every need, whether answering room service calls 24/7 or providing in-room beauty treatments. Additionally, hotels must feature top-rate conveniences to meet the standard for a 5-star rating. These can include deluxe baths, on-site spa facilities, pools, gourmet kitchens and knowledgeable concierge.