In Sage, a hotel needs to provide a specific level of upscale features to earn a 5-star rating. These can include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their superior service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may also offer special touches such as welcome gifts.