Faultless guest service is the defining feature of every 5-star hotel in Saida. From the second you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing a turn-down service. In addition, hotels must feature superior conveniences to be eligible for a 5-star rating. These can include luxury bathrobes, on-site spa facilities, pools, gourmet kitchens and knowledgeable concierge.