Flawless guest service is at the heart of every 5-star hotel in Saint Charles. From the moment you enter the lobby, staff ensure your every need is met, whether answering room service calls 24/7 or providing in-room massage treatments. In addition, hotels must offer superior conveniences to be entitled to a 5-star rating. These can include luxury bathrooms, spas or saunas, swimming pools, gastronomic kitchens and knowledgeable concierge.