In Saint Jo, a hotel must provide a certain number of upscale conveniences to earn 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can expect things like in-room massages, concierge services and nightly turn-down services. Some may also offer extra touches like a welcome gift.