In Sam Suan, a hotel needs to offer a certain number of upscale conveniences to earn 5 stars. These can include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their exceptional standard of service. You can look forward to things like concierge services, nightly turn-down services and in-room massage. Some may also offer thoughtful touches like a welcome gift.