Find 5 Star Hotels in Santa Cruz from AED 2,480

"The resort is new and beautiful, and for the most part the service is good. However, in my opinion it is overpriced and heavily boosted by social media hype. At a so-called luxury resort, details matter, and this property falls short in some areas. We noticed some workmanship was not great, but what shocked me most was the tile selection throughout the resort. The tiles around the pool, walkways, and stairs are very smooth and extremely slippery. People were slipping frequently, and I had to catch my balance several times. It feels like an accident waiting to happen. Restaurant service was great, but the food was mixed. The breakfast buffet at Bucatini was excellent, and Marea was good. Gaia was disappointing—the food was inconsistent and often overcooked. The lamb orecchiette was inedible, and I would recommend avoiding the pasta and rice dishes. The worst part of our stay was the beach experience. On the same day our lounge chairs were taken away twice while we went for breakfast and lunch, even though our towels were on them and we told the beach attendant we would be back. When we spoke to the manager, instead of apologizing she said chairs could be taken after 45 minutes, a rule that was never communicated and posted nowhere. For a resort that calls itself luxury, this policy and the way it was handled were very disappointing. Overall, the resort has potential, but the lack of attention to detail and poor handling of guest issues left a bad impression. "

"Loved our stay here."

"nice view of ocean from our patio. very spacious rooms. "