Exemplary guest service characterizes every 5-star hotel in Santa Helena. From the minute you step through the door, staff are at your beck and call, whether recommending activities and tours or providing a turn-down service. On top of that, hotels must feature top-rate conveniences to meet the standard for a 5-star rating. These can include deluxe baths, spa facilities, pools, gastronomic restaurants and knowledgeable concierge.