In Sawu, a hotel needs to offer a specific level of top-notch amenities to earn a 5-star rating. These may include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their outstanding standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may even offer additional touches like welcome gifts.