Outstanding guest service is at the heart of every 5-star hotel in Seles. From the minute you arrive, staff are at your beck and call, whether offering luggage assistance and storage or providing in-room massages. What's more, hotels must offer upscale conveniences to be eligible for a 5-star rating. These can include luxury bath products, spa facilities, pools, gastronomic kitchens and knowledgeable concierge.