Flawless guest service is at the heart of every 5-star hotel in Sempe. From the moment you arrive, staff cater to your every whim, whether arranging customized tours or providing a nightly turn-down service. In addition, hotels must offer upscale amenities to be considered for a 5-star rating. These can include luxury toiletries, spa facilities, swimming pools, gourmet kitchens and knowledgeable concierge.