Faultless guest service is the defining feature of every 5-star hotel in Serebryansk. From the minute you step through the door, staff cater to your every need, whether answering room service calls 24/7 or providing a turn-down service. Also, hotels have to feature superior conveniences to qualify for a 5-star rating. These can include luxury bath products, an on-site spa, pools, gastronomic kitchens and knowledgeable concierge.