Exemplary guest service is the defining feature of every 5-star hotel in Serranopolis. From the moment you enter the lobby, staff cater to your every need, whether answering room service calls 24/7 or providing in-room massages. Additionally, hotels must offer superior conveniences to obtain a 5-star rating. These can include deluxe baths, spas or saunas, pools, fine dining restaurants and knowledgeable concierge.