Exemplary guest service characterizes every 5-star hotel in Shaal. From the minute you step through the door, staff attend to your every whim, whether answering room service calls 24/7 or providing a turn-down service. Additionally, hotels must feature superior conveniences to be considered for a 5-star rating. These can include luxury toiletries, saunas or spas, pools, fine dining kitchens and knowledgeable concierge.