Exceptional guest service is the foundation of every 5-star hotel in Shimokawa. From the moment you enter the lobby, staff cater to your every whim, whether answering room service calls 24/7 or providing a turn-down service. On top of that, hotels must offer superior amenities to be entitled to a 5-star rating. These can include luxury toiletries, on-site spa facilities, pools, fine dining restaurants and knowledgeable concierge.