Faultless guest service is the defining feature of every 5-star hotel in Si Pho Ngoen. From the moment you arrive, staff are at your beck and call, whether arranging valet parking or providing in-room massage treatments. In addition, hotels must feature superior amenities to meet the standard for a 5-star rating. These can include luxury toiletries, on-site spa facilities, swimming pools, fine dining kitchens and knowledgeable concierge.