Find 5 Star Hotels in Souss-Massa-Draa from AED 381

"1er bémol, le personnel de la réception ne sait pas gérer les demandes de la clientele par exemple, présentation du sire, des activites offertes, et offrir un sourire. 2e bémol, une odeur de puisard est apparue dans la douche de notre chambre qui aura pris 2 jours a régler."

"We were delighted with this hotel. From check in to check out we received the best attention and service from every member of staff we encountered. The room was very comfortable and spotlessly clean. Zac gave us a garden view room which was away from the pool area and very peaceful and quiet. The adult pool area was perfect. Overlooking the ocean and away from the main family pool it had waiter service from the restaurant bar and a lovely restaurant for lunch. The pool guys were attentive, brining extra towels and cushions and positioning the umberllas for us throughout the day. We also enjoyed the beach bar and restarant just across the path from the hotel. Nothing was too much trouble for the lovely staff. "

"The staff were very nice and helpful, always greet you with a smile despite the pressure of work . The pool, the view and everything was great. We enjoyed our stay and Will definitely come back."

"Avoid at all cost very rude staff. They will try to charge you for unnecessary extras as I booked a double bed room and they forced me to pay additional fees during the check in almost half of the cost of the nightly rate for having a second person with me. The ac doesn’t work in the room and not safe parking as it’s across from the property. HIGHLY NOT RECOMMENDED !!!"

"Environnement et localisation"

"Staff was really nice, hotel was accessible and clean. Food wasn’t great besides the Moroccan restaurant which wasn’t included in the half board. The main issue seemed to be the communication amongst the staff, we were told a lot of different things by different people, super inconsistent. This wasn’t anyone’s fault, again, staff was lovely, spa was great, but there were lots of little things, missing towels in room often, the bar not serving cocktails when more than a few people are in there, etc. Not a 5 star hotel at all but it wasn’t bad, won’t be staying here again though. "

"Food was good and facilities and space were really nice. Service is grease only if give most staff tips. On top of cost for the accommodation even if you pay full inclusive, it helps giving tips if you want a good service. We had to change rooms as there were cockroaches everyday since we got in. Second room was better but if you call reception, they would normally ignore requests or forget. Overall was ok but it’s not the usual 5 star hotel we have been before. It’s more a 4 star hotel. "

"We had an excellent time, loved the hotel and the staff were very helpful. The lady who runs the outside pool area is wonderful, as are the life guards, both work very hard to find loungers for you and ensure you have a good time. We stayed in a villa which was nice and peaceful. We would like to visit again"