In Soutpan, a hotel must provide a certain amount of upscale amenities to be rated 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their superior service. You can look forward to things like concierge services, nightly turn-down services and in-room massage. Some may even offer special touches such as a welcome gift.