In Storberg, a hotel needs to offer a specific number of high-end conveniences to be rated 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their superior service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may also offer special touches such as welcome gifts.