In Sura, a hotel is required to offer a specific amount of upscale amenities to be designated 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their guest-centric standard of service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may also offer special touches like a welcome gift.