Flawless guest service is the defining feature of every 5-star hotel in Swink. From the moment you arrive, staff attend to your every whim, whether recommending activities and tours or providing in-room massages. On top of that, hotels must offer top-rate conveniences to qualify for a 5-star rating. These can include luxury bathrobes, spas or saunas, swimming pools, fine dining restaurants and knowledgeable concierge.