In Tadji, a hotel needs to provide a certain number of upscale features to earn a 5-star rating. These may include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like in-room massages, concierge services and nightly turn-down services. Some may also offer extra touches such as welcome gifts.