In Te Puia, a hotel must provide a specific amount of upscale amenities to earn 5 stars. These can include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their extraordinary standard of service. You can expect things like in-room massages, concierge services and nightly turn-down services. Some may also offer additional touches like welcome gifts.