Exceptional guest service is integral to every 5-star hotel in Thai Nam. From the second you arrive, staff cater to your every whim, whether offering luggage assistance and storage or providing a nightly turn-down service. Additionally, hotels must feature superior conveniences to be considered for a 5-star rating. These can include luxury bathrobes, an on-site spa, swimming pools, gourmet kitchens and knowledgeable concierge.